jilitaka's Privacy Policy

1.1 Who Created This Policy

This privacy policy is issued by the company operating jilitaka. It applies equally to our website, mobile application, and all related digital services. For any questions, contact us via 24/7 live chat or email — support is available in both Bengali and English.

1.2 Who This Policy Applies To

This policy applies to anyone who has registered on jilitaka, logged into an account, made a deposit or withdrawal, played games, or simply browsed the website. We have created this policy in line with the data protection principles applicable in Bangladesh.

1.3 Age Restriction

jilitaka provides services only to individuals aged 21 or older. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected inadvertently, it will be deleted promptly.

2.1 Information You Provide Directly

We collect the information you provide when registering an account. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form — never in plain text)
• Details of documents required for identity verification
• Payment information (details applicable to bKash, Nagad, Rocket, or bank transfers)

2.2 Automatically Collected Information

Certain information is recorded automatically while you use the platform:

• IP address and device type
• Browser and operating system information
• Login time, session length, and browsing activity
• Game history, bet amounts, and transaction records
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Where identity verification or fraud prevention requires it, we may verify limited information with trusted third parties. Only the information strictly necessary is used in such cases.

3.1 Operating and Improving Services

We use your information to manage accounts, process transactions, and keep gaming services running. This information is essential for completing deposit and withdrawal transactions securely.

3.2 Security and Fraud Prevention

We analyse collected information to ensure account security, prevent unauthorised access, and detect suspicious activity. Unusual betting patterns are also monitored in line with our Responsible Gaming policy.

3.3 Communication and Support

We use your mobile number and email address to send transaction confirmations, important notices, and support-related messages. Marketing communications are sent only with your consent.

3.4 Personalising Services

Based on your gaming preferences and browsing history, we work to make your experience more relevant. This information is never sold to outside parties.

4.1 When We Share Information

We do not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processors — such as bKash, Nagad, or Rocket — to complete transactions.
• Identity verification service providers — to confirm account authenticity.
• Technology and security partners — trusted services that support platform operations.
• Legal obligations — where required to comply with a valid court order or directive from authorities.

4.2 International Data Transfers

In some cases, your information may be stored on servers located outside Bangladesh. In such cases, we ensure that the relevant service providers follow appropriate security standards.

4.3 Game Service Providers

Our game partners — including Evolution, Pragmatic Play Live, JILI, and PG Soft — may receive limited data related to gameplay. This information is used solely for the purpose of operating the games.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. jilitaka uses cookies for the following reasons:

• To keep login sessions active and store security tokens
• To remember language and display preferences
• To analyse platform performance and user experience
• To run fraud prevention monitoring

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. However, disabling certain cookies may limit platform functionality. Essential security cookies cannot be turned off, as account protection cannot be guaranteed without them.

6.1 Technical Security Measures

jilitaka has put in place a number of industry-standard technical measures to protect your information:

• SSL encryption — all data transmission across the website and app is secured
• Password hashing — your password is never stored in plain form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can view sensitive information

6.2 Data Retention Period

Information for active accounts is retained while the service is in use. When an account is closed or becomes inactive, we retain only the minimum information necessary to meet legal and financial obligations for the required period, after which it is securely deleted.

6.3 Response to a Data Breach

If a security breach comes to our attention, we begin an investigation promptly and notify affected users in a timely manner. Our support team remains active 24/7 in such situations.

7.1 Right to Access Information

You can request to see what information we hold about you in your account. Such requests must be made through our support team, and information will be provided after identity verification.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you can have it corrected. This can be done through account settings or by contacting the support team.

7.3 Right to Delete Information

You can request deletion of your account and associated information. However, some information may need to be retained for a specified period to meet legal obligations.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional messages at any time. Withdrawing consent through account settings will stop marketing communications. However, essential transaction-related notifications cannot be turned off. For more details, see our FAQ section.

8.1 Policy Updates

jilitaka reserves the right to amend this privacy policy as needed. If significant changes are made, we will notify you by email or via a platform notice. Continued use of the platform after an update will be considered acceptance of the revised policy.

8.2 Complaints and Contact

If you have any questions or complaints about this privacy policy, please contact us:

• Live chat: active 24/7, support available in Bengali and English
• Email: [email protected]

To learn more about us, read our About Us page, which contains detailed information about jilitaka's services.

8.3 Third-Party Sites

Our platform may occasionally reference external services. This privacy policy applies only to jilitaka's own services — not to third-party websites or applications. jilitaka is not responsible for the privacy practices of any external site.