jilitaka Terms and Conditions

jilitaka is an online entertainment platform that offers casino games and sports betting services. These terms and conditions ("Terms") form a legal agreement between jilitaka and the user ("you"). By registering on the platform, opening an account or using any of our services, you fully accept these Terms.

For general information about our services and an introduction to the platform, read our About Us page.

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1 General Provisions

1.1 Scope of Terms

These Terms apply to the jilitaka platform website, mobile application and all related services. The provisions stated here cover all products, games, promotions and payment transactions on the platform.

1.2 Changes to Terms

jilitaka reserves the right to change or update these Terms at any time without prior notice. Continuing to access the platform after updated Terms are published means you have accepted the changes. It is therefore recommended that you review this page regularly.

1.3 Language

These Terms are written in Bengali. Any translation into another language is for convenience only — in case of any conflict, the Bengali version shall be considered authoritative.

2 Account Registration and Membership

2.1 Age Requirement

To open an account and use any game or betting service on jilitaka, you must be at least 21 years old. Minors are strictly prohibited from opening an account or using the platform. We may at any time request documents to verify your age.

2.2 One Account Policy

Each user may open only one account. Running multiple accounts under the same person's name or on behalf of the same household is prohibited. If this rule is violated, all related accounts may be suspended and any balance held in them may be forfeited.

2.3 Registration Information

You must provide accurate and complete information when opening an account. Providing incorrect or false information may result in the account being closed. It is your responsibility to notify the support team promptly if your registered details change.

2.4 Account Security

It is your responsibility to keep your username and password completely confidential. You must not allow any third party to use your account. If you suspect unauthorised access to your account, notify our support team immediately.

3 Deposits and Withdrawals

3.1 Payment Methods

Deposits and withdrawals on jilitaka are currently supported via bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank and other major commercial banks).

3.2 Minimum Amounts

The minimum deposit amount for each payment method is ৳500. The minimum withdrawal amount is ৳800. Transactions below these limits cannot be processed.

3.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 10 to 45 minutes. Identity verification must be completed before a withdrawal request can be approved.

3.4 Transaction Verification

jilitaka may request a national ID card, passport or other identity document for the purpose of verifying any transaction. Withdrawals may be held until the verification process is complete.

3.5 Source of Funds

Funds used for deposits must come from a legitimate source. If financial fraud or money laundering is suspected, the relevant account will be suspended immediately and the appropriate authorities will be notified.

4 Bonuses and Promotions

4.1 Welcome Bonus

New members are eligible for a 150% bonus on their first deposit, up to a maximum of ৳5,000. The bonus amount must be wagered 10 times before it can be withdrawn. For example: a ৳1,000 deposit receives a ৳1,500 bonus, making the balance ৳2,500, with a wagering requirement of ৳1,500 × 10 = ৳15,000.

4.2 Bonus Usage Rules

A bonus applies only once per account. To withdraw winnings earned using a bonus, the specified wagering requirement must be met. Any attempt to claim bonuses through multiple accounts before the wagering requirement is fulfilled will result in all related bonuses being cancelled.

4.3 Promotional Offers

jilitaka's weekly reload rewards, slot festival bonuses, cricket season offers and other promotional offers each have their own terms, which are clearly stated in the description of each offer. Participating in a promotion means you also accept the specific terms of that offer.

4.4 Right to Cancel Bonuses

If a user manipulates the bonus process or violates the terms, jilitaka reserves the right to cancel that bonus and any associated winnings.

5 Game and Betting Rules

5.1 Game Results

The outcome of all games on jilitaka is determined by neutral RNG (Random Number Generator) technology. Third-party operated software is used for live casino games. No guarantee can be given for any specific outcome.

5.2 Betting Limits

Minimum and maximum bet amounts are set for each game or market and are visible in the game interface. Bets outside the set limits will not be accepted.

5.3 Technical Errors

If a game is left incomplete due to a server issue, network disruption or software error, that round may be declared void and the bet amount will be refunded. jilitaka is not obligated to provide any compensation in such situations.

5.4 Invalid Bets

jilitaka reserves the right to cancel any bet that is considered invalid for any reason (such as account restrictions, technical errors or terms violations).

6 Responsible Gaming and Limits

jilitaka believes that gambling should always be for entertainment, not as a solution to financial problems. We provide various control tools for our users to maintain a healthy experience.

6.1 Setting Personal Limits

You can set deposit, loss or session time limits on your account. These limits will be activated at your request and changes typically take 24 hours to come into effect.

6.2 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can use the Self-Exclusion option to remove yourself from the platform for a set period or permanently. For more details, read our Responsible Gaming guide.

7 Privacy and Data Protection

The collection, storage and processing of your personal data is governed by our Privacy Policy. By opening an account, you also accept that policy. We use SSL encryption technology to keep your data secure.

7.1 Data Sharing

Your data may be shared with third parties only for identity verification, payment processing or legal obligations. Your data is not sold or transferred for marketing purposes without your consent.

7.2 Use of Cookies

jilitaka uses cookies to improve the user experience and ensure platform functionality. Cookies can be managed through browser settings, but disabling certain cookies may limit the functionality of the service.

8 Prohibited Activities

The following activities are strictly prohibited on jilitaka:

• Operating an account on behalf of a minor or helping them use the platform.
• Opening multiple accounts or using another person's account.
• Manipulating the bonus system or attempting to claim bonuses through methods other than those approved.
• Interfering with the platform's software or game systems, or using bots or automated tools.
• Using the platform for money laundering or illegal financial activities.
• Harassing or attempting to defraud other users.
• Attempting to complete the account verification process using a false identity or fraudulent documents.

Violating any of these prohibitions may result in actions such as permanent account closure and forfeiture of the balance.

9 Support and Complaints

9.1 Contact

The jilitaka support team is available seven days a week, 24 hours a day, providing service in Bengali and English via live chat and email. For common questions, visit our FAQ section, where answers to many frequently asked questions can be found.

9.2 Complaints Process

If you have a complaint about a transaction, game result or service, contact the support team with full details. After receiving the complaint, we will investigate and respond as quickly as possible. Including the relevant transaction ID, date and other related information will speed up the process.

10 Limitation of Liability

jilitaka is not liable under any circumstances for direct or indirect financial losses arising from participation in games. Use of the platform is entirely at the user's own risk. Online betting and casino games carry financial risk — only wager money you can afford to lose.

10.1 In Case of Technical Disruptions

jilitaka will not be held responsible for losses caused by internet disconnection, third-party software errors or other technical issues. However, if a bet is cancelled due to a problem with our own platform, the amount of that bet will be refunded.

11 Account Closure and Termination

11.1 Closure at User's Request

You may request closure of your account at any time through the support team. Any pending withdrawals will be processed before closure, but bonuses with unfulfilled wagering requirements will be cancelled.

11.2 Termination by jilitaka

jilitaka reserves the right to suspend or close any account at any time without prior notice due to a breach of these Terms, fraudulent activity or legal reasons.

12 Applicable Law

These Terms shall be interpreted and governed in accordance with applicable law. An attempt to resolve any dispute amicably will be made first. If a resolution cannot be reached, both parties may take appropriate legal action.